Refund Policy
Transparent refund and return policy for all our courses and services.
Important Information
We strive to provide high-quality education and training. This refund policy ensures transparency and fairness for all our students while maintaining the quality of our services.
1. Refund Eligibility
Refunds are processed based on the timing of your cancellation request and the type of course enrolled. Please review the following conditions:
Eligible for Refund
- Course cancellation before the course start date
- Technical issues preventing course access (verified by our team)
- Course cancellation by Seekho Training Institute
- Medical emergencies with proper documentation
- Duplicate payments or billing errors
Not Eligible for Refund
- Course completion or partial completion
- Change of mind after course commencement
- Failure to attend classes without prior notice
- Violation of terms and conditions
- Requests made after the specified refund period
2. Refund Schedule
The refund amount depends on when you request the cancellation:
| Cancellation Timeline | Refund Percentage | Processing Fee |
|---|---|---|
| 7+ days before course start | 90% of course fee | 10% administrative fee |
| 3-6 days before course start | 70% of course fee | 30% administrative fee |
| 1-2 days before course start | 50% of course fee | 50% administrative fee |
| On course start date | 25% of course fee | 75% administrative fee |
| After course commencement | No refund | N/A |
3. Special Circumstances
Medical Emergencies
In case of medical emergencies, we offer special consideration:
- Medical certificate from a registered practitioner required
- Up to 80% refund may be provided regardless of timing
- Option to transfer to future course batches
- Case-by-case evaluation by our administration team
Technical Issues
If technical problems prevent course access:
- Issue must be reported within 24 hours
- Our technical team will verify the problem
- Alternative solutions will be offered first
- Full refund if issue cannot be resolved
Course Cancellation by Institute
If we cancel a course:
- 100% refund of all fees paid
- Option to join alternative courses
- Credit towards future course enrollment
- Minimum 48 hours advance notice
4. Refund Process
Follow these steps to request a refund:
Submit Request
Send an email to info@seekhocomputer.com with your enrollment details and reason for refund.
Provide Documentation
Include payment receipt, enrollment confirmation, and any supporting documents (medical certificates, etc.).
Review Process
Our team will review your request within 2-3 business days and communicate the decision.
Refund Processing
Approved refunds will be processed within 7-10 business days to the original payment method.
5. Payment Method Specific Policies
Credit/Debit Card Payments
- Refunds processed to the original card used for payment
- Processing time: 5-7 business days
- Bank processing fees may apply
Bank Transfer/UPI
- Refunds processed to the source bank account
- Processing time: 3-5 business days
- Bank account details verification required
Cash Payments
- Refunds processed via bank transfer or cheque
- Valid bank account details required
- Processing time: 7-10 business days
6. Course Transfer Policy
As an alternative to refunds, we offer course transfers:
- Transfer to future batches of the same course
- Transfer to different courses of equal or lesser value
- One-time transfer allowed per enrollment
- Transfer requests must be made before course commencement
- Additional fees may apply for higher-value courses
7. Dispute Resolution
If you disagree with our refund decision:
- Submit a written appeal within 15 days of the decision
- Provide additional documentation or clarification
- Senior management will review the appeal
- Final decision will be communicated within 5 business days
- All decisions are subject to our Terms and Conditions
8. Contact Information
For refund requests and queries, contact us:
info@seekhocomputer.com
Subject: Refund Request - [Your Enrollment ID]
Phone
+91 8750595256
+91 9599733718
Business Hours: 9 AM - 6 PM (Mon-Sat)
Office Address
14A, Main IGNOU road, Neb Sarai -68, Delhi